Business Process & Analysis

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Business Process and Analysis

Professional Development Certificates that Mean Business

Operations, product development, IT, research, marketing, finance, accounts receivable, HR and more—every department within an organization has a specific purpose and achieves certain objectives for the company as a whole. Understanding the connections, the silos, and the processes is fundamental to business professionals, especially those seeking to improve efficiencies throughout the organization.

With the help of business experts and professionals, the College of Continued and Professional Studies (CCAPS) has developed the certificate programs you need to pursue—or advance—a career in business analysis and process improvement. Designed for busy working professionals, these programs will help you explore the interrelated aspects of business in a way that fits your life and your goals.


CCAPS’s Business Analysis Certificate program will help you better liaise between business and IT departments. You’ll grow skills for gathering and documenting business requirements as well as translating them into functional design specifications for implementation by IT teams. With six required courses and a skill-building elective under your belt, you’ll be well positioned to pursue any relevant advancement opportunities that come your way, in or out of your current place of work. Learn what it takes to:

• Prepare specification for the implementation of technical solutions
• Use common definitions to bridge the gap between business and IT
• Analyze and improve processes through data modeling

Program Snapshot


Hours for 6 CEUs

Multiple elective options


Customize your program with your choice of 1 elective course

6 required courses including building business case and solution scoping, analyzing and modeling requirements, planning and estimating, and requirements communication and documentation

Format: Fully Online


Lead the charge for process improvement with this essential business development certificate program from CCAPS. In an exploration of fundamentals in Six Sigma, Lean, TQM, and other relevant methodologies, you’ll gain skills for reducing costs, shortening cycle times, enhancing customer value, deploying result-oriented solutions, and more. Upon completion of this career-defining program, you’ll know how to:

• Document and measure how work is performed
• Maximize the impact of innovation or IT-based solutions
• Create buy-in from a broad range of stakeholders

Program Snapshot


Hours for 4.8 CEUs

4 required courses: Process Mapping and Analysis, Measuring and Improving Work Processes, Process Innovation, and Implementing Process Change

Format: Classroom

Shanta Bhoelai, Enrollment Advisor
I am here to answer your questions regarding specific programs, courses, or other career topics you have on your mind.

Make an Impact for Your Career

Pursue your passion. Earn a certificate. Take a career-building class. You can do it; we can help. Learn more about what CCAPS can do for you.

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